Why use Click & Collect?

You get the flexibility of ordering online from the comfort of your own home and the convenience of being able to pick up your order while you're out and about.

We will notify you by email when your order is in store waiting to be collected (3-5 working days for standard items, 5-7 days for oversized items), so you are in and out quickly.

No missed couriers!

Please note:  Not every product brought online is available for Click & Collect. Products bought on Red Alert are not eligible for Click & Collect.

How much does it cost?
There is no charge to cover the picking and sending of your order to your chosen store for orders over $30. There will be a charge for oversized items, and a $3 charge if the order is under $30.

Delivery Charges

 

How do I use Click & Collect?

• Shop online as usual and add your products to cart.

• In the cart select 'Pick Up In Store' against the products you would like to Click & Collect

 Delivery Options in cart

  • Choose which store you would like to collect from and complete the form

Pick up in store form

• We will email  you when your order is ready at your selected store for you to collect (3-5 days from order for standard items, 5-7 days for oversized items)

• Head into store with your order confirmation
(if you don't have a printer don't worry, you can show us your email on your phone).

Remember to bring some identification with you into store and collect from the customer service desk.

Can I choose to have some items delivered and collect others in the same order?
Yes, in your cart you simply select which items you would like delivered and which you would like to collect. Your items will be sorted into two sections identifying which will be delivered to you and which you will be collecting. You will be charged one delivery fee of $5.00 if your order is split (oversized items will incur an additional charge).

Can someone else collect my shopping for me?
Yes, if they have the order confirmation and ID they will be able to pick up your order.

What ID do you accept?
You can bring in Driver's Licence, Passport, Gun Licence, Police ID or Armed Forces ID. We also accept Visa, MasterCard, Diner's Card, AMEX, and NZ EFTPOS cards provided they have the customer's name imprinted and a signature.

Why does it take days before it is ready to collect?
Your order will be picked from our online fulfilment centres and sent to your chosen store, the days in between is the time it takes to be picked and travel between stores.

Can I Click & Collect oversized items?
Yes, although due to the cost of transporting oversized items (whiteware, pool tables, bikes, trampolines, larger furniture etc.) the charge is $20 for orders that include one or more oversized items.

What payment types can I use?
We currently accept the following credit cards:
Visa
MasterCard
American Express
Diners Club
Warehouse Monery Credit Cards

You can also pay using PayPal and internet banking through POLi.

I paid full price online but now that I'm in-store I can see that it's on discount!
We will give you the best price, if what you ordered is less when you pick it up we will refund the difference.

What happens if what I ordered is not available in my selected store?
As your order will be picked from our online fulfilment centres and sent to your chosen store if you can buy it online this shouldn't be an issue. A product shown as 'in stock' when our systems tell us there is stock in whichever place we pick this particular product from. Occasionally due to the lag time between an online order being placed and our team finding the product on the shelf, the product may have sold out. We endeavour to prevent this from happening with rigorous systems and minimum stock levels required for a product to show as 'in stock' online. If it does happen we will advise you that your product is on back order, while we try to source it. If we are unable to source the product you have ordered, we will refund you and contact you by email to advise you of this.

I've changed my mind, what do I do?
Please visit our Returns page for our refund process.

I am still confused, is there someone I can talk to?
If you are still unsure please contact our Customer Services team:

Click here to email us (redonline@thewarehouse.co.nz) or
• Phone 0800 733 665 Monday – Friday 8am-6pm, Weekends and Public Holidays 9am-4pm