Terms & Conditions

These terms are issued by The Warehouse Group Limited ("The Warehouse") and are effective from December 1st, 2008. They cover the use of our websites – thewarehouse.co.nz, redalert.co.nz and warehousestationery.co.nz, as well as any The Warehouse online sites accessible from these websites.

Use includes visits to our sites, purchases on our sites, participation in our database and promotions. These terms of use apply to you when you use our websites. Please read these terms carefully - if you need to refer to them again they can be accessed from the link at the bottom of any page of our websites.

 

About Us

This website is owned and operated by The Warehouse Group Limited. If you wish to contact us please:

Phone: 0800 RED ONLINE (0800 733 665) Monday – Friday 8am – 5.30pm
Email:
enquiries@thewarehouse.co.nz

If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.

 

These terms and conditions address the following:

1.Content
2.Ordering goods or services from us
3.Refusing or cancelling orders
4.Payment Options
5.Pricing
6.Finance
7.Website and Credit Card Security
8.Delivery and Charges
9.Restricted Products
10.Delivery Period
11.Returns
12.Gift Card Usage
13.Accessing Our Service
14.Disclaimer
15.Intellectual Property
16.Links
17.Privacy Policy
18.Jurisdiction
19.Changes to this Agreement
 

1. Content

While we endeavour to supply accurate information on this site, errors and omissions may occur. The Warehouse Group Limited ("The Warehouse") does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

The Warehouse reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, The Warehouse makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

 

2. Ordering goods and services from us

When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg. an optional gift message for gift cards, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order

We do not supply trade quantities and reserve the right to limit the number of an item customers can purchase in a single transaction.

We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

We will take payment from you when we accept your order.

 

3. Refusing or cancelling orders

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.

 

4. Payment options

We currently accept the following credit cards:

  • Visa
  • MasterCard
  • American Express
  • Diners Club


You can also pay using Q Card, PayPal, Farmlands* and internet banking through POLi.

Lay-by is available in store only. The following conditions apply:

  • Minimum 20% deposit
  • Minimum lay-by value $50.00 (can be made up of more than one item)
  • Monthly payments required (payments must be made to the store where the original lay-by deposit was recorded)
  • Cancellation Fee (we reserve the right to charge a cancellation fee of $10 to cover the cost of storage, processing and any loss in retail value)
  • Total lay-by term is 3 months; however this term may be extended to 6 months for high value items at the Store Managers discretion


* Please note Farmlands and BizRewards cannot be used when purchasing Curtains online at this time.

5. Pricing

All prices listed on www.thewarehouse.co.nz and www.redalert.co.nz are in New Zealand dollars and are inclusive of GST. Please note that we reserve the right to alter prices on our websites at any time for any reason. Online and in store pricing may differ.

Our prices do not include import fees, duties, tariffs or other charges which may be payable in relation to an order. If the product has a plane beside the delivery lead time it is sourced from an overseas supplier. The customer may be liable to pay these taxes if they purchase a product or products from our site that are imported from an overseas supplier where their single order exceeds the New Zealand low value GST threshold.

 

6. Finance

Items over $250 can be purchased on finance (excluding Red Alert products). An application must be made to Marble Finance, please click here to learn more about applying for Finance

 

7. Website and Credit Card Security

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

For security purposes certain transactions may require proof of identification.

 

8. Delivery and Delivery Charges

At this time, we only deliver to New Zealand addresses. For an outline of our delivery charges please visit our Delivery page.

Please note that a signature is required for all deliveries. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery. If goods are lost or damaged in transit, please contact us within 7 business days at enquiries@thewarehouse.co.nz. We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

9. Restricted Products

Some products on our site carry an age restriction, if a product you have selected is restricted a message will appear in the cart asking you to confirm you are an appropriate age to purchase the item(s). Confirming this means that you are of an eligible age to purchase the selected product(s). You are also agreeing that you are not purchasing the item on behalf of a person who is not the appropriate age.

 

10. Delivery Period

Delivery lead time for products may vary. Each product has a lead time displayed on it indicating when you can expect delivery of your order. Deliveries to rural addresses and deliveries of dangerous goods in some areas may take longer than the time indicated. You will receive an email that confirms that your order has been dispatched.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by clicking on the link in the dispatch email, registered users can track their orders through their Order History in your My Account section.

 

11. Returns

Please visit the Returns page for full details on the returns process. Gift cards cannot be returned because the gift card value is activated at the time of purchase. Gift cards are non-refundable and cannot be redeemed for cash.

 

12. Gift card usage

Pre paid gift cards are redeemable for goods sold at any of The Warehouse stores in New Zealand. Lost or stolen cards are the responsibility of the holder. Gift cards cannot be used as payment on The Warehouse credit cards or on Finance balances. Gift cards expire 24 months after the last transaction. Balance information can be given at any store checkout or scanning booth. Gift cards cannot be used online.

 

13. Accessing our service

Other than connecting to The Warehouse website by HTTP requests using a web browser, you may not gain access to The Warehouse website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on The Warehouse websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.

 

14. Disclaimer

Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this site, errors and omissions may occur. The Warehouse does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

The Warehouse reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, The Warehouse makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

 

15. Intellectual Property

The Warehouse, its suppliers, advertisers or third party providers, own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

The Warehouse welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of The Warehouse.

 

16. Links

Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by The Warehouse and are not under the control of The Warehouse. The links are only provided as a convenience, and do not imply that The Warehouse endorses, checks, or approves of the third party site. The Warehouse is not responsible for the privacy principles or content of these third party sites. The Warehouse is not responsible for the availability of any of these links.

The Warehouse requires that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at enquiries@thewarehouse.co.nz.

 

17. Privacy Policy

We are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read our Privacy Policy for more information.

 

18. Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

 

19. Changes to this Agreement

The Warehouse reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.