Contact Us

Your enquiries are important to us so we've indicated below how you will get the quickest answer, depending on the type of your enquiry.

1. If you think it's likely to be a common question, you will find an immediate answer in our Frequently Asked Questions.


2. If it's a query about a product showing on our website as 'in store only', contact your local store directly.


3. For general enquires:

    • Click here to email us (CustomerServiceTeam@thewarehouse.co.nz) or
    • Phone 0800 422 274 Monday - Friday, 8.00am - 5:30pm and Saturday - Sunday, 9.00am - 4.00pm.


4.  For enquiries relating to online products, Red Alert deals, online orders and the website:

    • Click here to email us (redonline@thewarehouse.co.nz) or
    • Phone 0800 RED ONLINE (0800 733 665) Monday - Friday, 8.00am - 6:00pm and Saturday - Sunday, 9.00am - 4.00pm.
    • If you are calling from overseas please call +64 9 4898900 and ask for Customer Services.


5. For enquires relating to BizRewards Accounts and BizRewards Online Orders:

    • Click here to email us (customerserviceteam@thewarehouse.co.nz)
    • Phone 0800 222 246 Monday - Friday, 8.00am - 6:00pm and Saturday - Sunday, 9.00am - 4.00pm.


6. For enquiries relating to your The Warehouse MasterCard or Red Card:

    • Click here to email us (financial.services@thewarehouse.co.nz)
    • Phone 0800 887 887 24 hours a day.

 

We endeavour to respond to all emails within 24 hours Monday - Friday, and the next business day if you email us on the weekend.