Contact Us

Your enquiries are important to us so we've indicated below how you will get the quickest answer, depending on the type of your enquiry.

1. If you think it's likely to be a common question, you will find an immediate answer in our Frequently Asked Questions.


2. If it's a query about a product showing on our website as 'in store only', contact your local store directly.


3. For general enquires:

    • Click here to email us (CustomerServiceTeam@thewarehouse.co.nz) or
    • Phone 0800 422 274 Monday - Friday, 8.00am - 6:00pm and Saturday - Sunday, 9.00am - 4.00pm.


4.  For enquiries relating to online products, Red Alert deals, online orders and the website:

    • Click here to email us (redonline@thewarehouse.co.nz) or 
    • Phone 0800 RED ONLINE (0800 733 665) Monday - Friday, 8.00am - 6:00pm and Saturday - Sunday, 9.00am - 4.00pm.
    • If you are calling from overseas please call +64 9 4897000 and ask for Customer Services.


5. For enquires relating to BizRewards Accounts and BizRewards Online Orders:

    • Click here to email us (info@stationery.co.nz) or
    • Phone Warehouse Stationery on 0800 222 246 Monday - Friday, 8.00am - 6:00pm.


6. For enquiries relating to your The Warehouse MasterCard, Red Card or Warehouse Money Card:

    • Click here to email us (info@warehousemoney.co.nz) or
    • Phone 0800 887 887 24 hours a day.


7. For enquiries relating to Warehouse Mobile:

    • Click here to complete the Contact Us form or
    • Phone 0800 284 800  

8. For enquiries relating to Schooltex School Uniforms:

     • Click here to email us (info@schooltex.co.nz) or
     • Phone 0800 507 807  or
     • Fax 0800 802 820


We endeavour to respond to all emails within 24 hours Monday - Friday, and the next business day if you email us on the weekend.