Delivery

Delivery Costs

We've got all your essentials covered with a flat delivery cost of $5.99 no matter how many items you buy.

The delivery cost for your order is displayed in the Cart as an Estimated Delivery Cost. This estimated cost changes to a final delivery cost in the Order Summary page, once you have entered the delivery address details for your order. If you have more than one product in your order, you may receive the different products at different times if they are sourced from different locations. There is no extra delivery charge for different items being delivered at different times.

Some products have a non-standard delivery cost. This typically applies to large products or products with special delivery requirements. The delivery cost for these products will show in the Order Summary page, after you have entered the delivery address.

Delivery Times

Each product has an indication of how long it takes to be dispatched in the Status column in the Cart. For orders placed before 11am on week days, going to North Island delivery addresses, we aim for next day delivery. For orders placed after 11am on week days, going to North Island delivery addresses, we aim for delivery within 48 hours. We endeavour to deliver South Island orders within 2-3 days. Orders received on Saturdays, Sundays and Public Holidays will be processed on the following working day and dispatched as quickly as possible.

If you were registered at the time you placed your order, you can see the status of your order in the Order History area. If your order has been dispatched you will have received an email that contained a tracking number for each product in your order. If you had multiple products in your order you may have received multiple tracking numbers. You can use these tracking numbers to see the delivery status of your products in the Track Order area.

Tracking your Order

If your order has been dispatched you will have received an email that contained a tracking number for each product in your order. If you had multiple products in your order you may have received multiple tracking numbers. You can use these tracking numbers to see the delivery status of your products in the Track Order area. If you were registered and logged in when you placed your order, then you can also check on the status of your order in the Order History area. This will tell you whether your order is being processed, has been dispatched, or is complete.

Delivery Method - Courier

Online orders are delivered using courier, so that they can be tracked. Our delivery partner is Courier Post. We only deliver to residential or business addresses. PO Boxes are not accepted for security reasons.

Products Missing Upon Delivery

If you have more than one product in your order, you may receive the different products at different times if they are sourced from different locations. There is no extra delivery charge for different items being delivered at different times. Each product in your order has a tracking number against it. You can use this to see what stage your order is at in the Track Order area. If you were registered and logged in when you placed your order, then you can also check on the status of each product in your order in the Order History area.

International Shipping

We do not ship internationally at present. We only ship to addresses within New Zealand.

Multiple Delivery Addresses Per Order

Gift cards are the only items that can go to more than one delivery address in one order. Simply fill out the delivery information and special message for each card in the Gifting step of the Checkout. Each card will be delivered to your chosen recipient at the nominated address.
All other products can only be sent to one address per order. To have different products delivered to different addresses you will need to place separate orders.

Picking Up my Order from my Local Warehouse Store

Orders made online cannot be picked up from a Warehouse store. They will be sent directly to the address you enter when you check out online.