Delivery

Delivery Costs

We've got all your essentials covered!! 

• Standard delivery costs $5.99 no matter how many items you buy.  
• Large items (whiteware, pool tables, bikes, trampolines, larger furniture etc.) will be charged according to cubic metre measurement of the item and where you want it delivered. This cost will be applied to each large item you order.
• Flowers & Hampers sold online are delivered free anywhere in New Zealand.

The delivery cost for your order is displayed in your online shopping Cart as an Estimated Delivery Cost. This will be the lowest possible rate, until you are logged in and enter your delivery address. Once we know your delivery address, the estimated cost will change to a Final Delivery Cost in the Order Summary page. 

If you have more than one product in your order, you may receive the different products in seperate shipments as we have multiple distribution centres.  You will only be charged one standard delivery fee no matter how many seperate standard product shipments you receive.  If you purchase a standard product and a large item in the same order, both the standard delivery fee and the large delivery fee will be incorporated into your Final Delivery Cost, because the large delivery fee is applied specifically to cover the cost of getting that particular item to you (large items cost more!).

We reserve the right to refuse orders or negotiate delivery fees.

Delivery Times

Each product has an indication of how long it takes to be dispatched in the Status column in the Cart. Dispatch times indicated are subject to change. Deliveries are only made on working days, not weekends. For orders placed before 11am on week days, going to North Island delivery addresses, we aim for next day delivery. For orders placed after 11am on week days, going to North Island delivery addresses, we aim for delivery within 48 hours. We endeavour to deliver South Island orders within 2-3 days. Orders received on Saturdays, Sundays and Public Holidays will be processed on the following working day and dispatched as quickly as possible.

If you were registered at the time you placed your order, you can see the status of your order in the Order History area. If your order has been dispatched you will have received an email that contained a tracking number for each product in your order. If you had multiple products in your order you may have received multiple tracking numbers. You can use these tracking numbers to see the delivery status of your products in the Track Order area.

Tracking your Order

If your order has been dispatched you will have received an email that contained a tracking number for each product in your order. If you had multiple products in your order you may have received multiple tracking numbers. You can use these tracking numbers to see the delivery status of your products in the Track Order area. If you were registered and logged in when you placed your order, then you can also check on the status of your order in the Order History area. This will tell you whether your order is being processed, has been dispatched, or is complete.

Delivery Method - Courier

Online orders are delivered using courier, so that they can be tracked. We only deliver to residential or business addresses. PO Boxes are not accepted for security reasons.

Products Missing Upon Delivery

If you have more than one product in your order, you may receive the different products at different times if they are sourced from different locations. There is no extra delivery charge for different items being delivered at different times. Each product in your order has a tracking number against it. You can use this to see what stage your order is at in the Track Order area. If you were registered and logged in when you placed your order, then you can also check on the status of each product in your order in the Order History area.

International Shipping

We do not ship internationally at present. We only ship to addresses within New Zealand.

Multiple Delivery Addresses Per Order

Gift cards, Flowers and Hampers are the only items that can go to more than one delivery address in one order. Simply fill out the delivery information and special message for each product in the Gifting step of the Checkout. Each card, bouquet or hamper will be delivered to your chosen recipient at the nominated address.
All other products can only be sent to one address per order. To have different products delivered to different addresses you will need to place separate orders.

Picking Up my Order from my Local Warehouse Store

Orders made online cannot be picked up from a Warehouse store. They will be sent directly to the address you enter when you check out online.