Delivery

Ordering a gift for Valentine's Day? Orders must be placed by 12 Noon on Friday 10th February*

*Standard items only. Flowers and Hampers can be ordered on the 13th of February!

Delivery Costs

The fee for your order depends on the type of product you are purchasing (in particular, the size and weight of a product).

• Standard delivery - small to medium sized items - costs $5.99 no matter how many items you buy.
• Large items - identified by the small truck icon and marked as oversized delivery (whiteware, pool tables, bikes, trampolines, larger furniture etc.) - will be charged according to cubic metre measurement of the item and where you want it delivered. This cost will be applied to each large item you order.
• Flowers & Hampers sold online are delivered free anywhere in New Zealand.

The delivery cost for your order is displayed in your online shopping Cart as an Estimated Delivery Cost. This will be the lowest possible rate, until you are logged in and enter your delivery address. Once we know your delivery address, the estimated cost will change to a Final Delivery Cost in the Order Summary page.

If you have more than one product in your order, you may receive the different products in separate shipments as we have multiple distribution centres. If you purchase only standard sized items you will only be charged one standard delivery fee no matter how many separate standard product shipments you receive. If you purchase a standard product and a large item in the same order, both the standard delivery fee and the large delivery fee will be incorporated into your Final Delivery Cost, because the large delivery fee is applied specifically to cover the cost of getting that particular item to you (large items cost more!).

We reserve the right to refuse orders or negotiate delivery fees.

Please note deliveries to the Outer Islands (Chatham, Kawau, Waiheke etc) may incur additional costs.

Delivery Times

If you are ordering for Valentine's Day you must order by 12 Noon on the 10th of February (for standard size items). Flowers & Hampers can be ordered by 12 Noon on the 13th of February.

Each product has an indication of how long it takes to be dispatched (sent from our fulfilment centres) in the Status column in the Cart. We aim to deliver your items as soon as possible but dispatch times indicated are subject to change. If a product is temporarily out of stock it will be placed on backorder and you will be notified, if an item on backorder cannot be sourced within 5 working days we will refund you for that item.

Information on delivery times excludes orders for Curtains and Blinds. For Curtains and Blinds orders, please click here.

Delivery Times - Standard Sized Items

Deliveries are only made on working days, not weekends. Please note, orders are delivered by courier and require a signature upon delivery so they can be tracked. For orders placed before 11am on week days, going to North Island delivery addresses, we aim for next day delivery. For orders placed after 11am on week days, going to North Island delivery addresses, we aim for delivery within 48 hours. We endeavour to deliver South Island orders within 2-3 days. Orders received on Saturdays, Sundays and Public Holidays will be processed on the following working day and dispatched as quickly as possible.

If you were registered at the time you placed your order, you can see the status of your order in the Order History area. If your order has been dispatched you will have received an email that contained a tracking number for each product in your order. If you had multiple products in your order you may have received multiple tracking numbers, as The Warehouse does not hold stock in a single distribution centre, your items may be being sent to you from various locations. You can use these tracking numbers to see the delivery status of your products in the Track Order area.

Delivery Times - Large Items

• All deliveries are door to door and dispatched from Auckland
• Auckland delivery 2-3 working days
• Outside Auckland delivery 5-7 working days
• Rural deliveries will take longer in some areas
• Transit times do not include Public Holidays

The following rules will apply for delivery of larger items to customers:

• The customer will be contacted prior to delivery by carrier to arrange a suitable delivery day. An approximate time frame can be given, however the delivery time could be impacted by influences outside the carriers control e.g. unscheduled delays, traffic issues.
• The customer delivery service does not include the assembly of kitset products and the connection of plumbing or electrical equipment.

Tracking your Order

If your order has been dispatched you will have received an email that contained a tracking number for each product in your order. If you had multiple products in your order you may have received multiple tracking numbers. You can use these tracking numbers to see the delivery status of your products in the Track Order area. If you were registered and logged in when you placed your order, then you can also check on the status of your order in the Order History area. This will tell you whether your order is being processed, has been dispatched, or is complete.

Cancelling your Order

If you wish to cancel your order please contact us at 0800 RED ONLINE (0800 733 665) or redonline@thewarehouse.co.nz as soon as possible. If you cancel before your order is dispatched you will receive a full refund. However, if the goods have already been sent, but you have not received them, at the time of cancellation we will refund you the cost of the product but not the delivery fee.

Delivery Method

Online orders are delivered using courier and require a signature upon delivery so they can be tracked. We only deliver to residential or business addresses - PO Boxes are not accepted for security reasons. Please ensure you have your order delivered to an address where someone is available to sign for it. If you were unavailable to sign for an item when our courier called, we will leave a Card to Call at the delivery address. This card details when the delivery was attempted, the item number and what you need to do to have the items re-delivered. To organise re-delivery online, click here.

Card to Call FAQs

What are my options for re-delivery of the item?

You can choose from one of the following options:

• Collection at a nearby CourierPost depot or PostShop
• Re-direction to another address (for example you could have it delivered to your work during the day)
• Re-delivery to the original delivery address (good if you know you will be available at the address to sign for the delivery)

If we haven’t heard from you we will automatically attempt to re-deliver your item to the original delivery address on the next Saturday.

Can I book a specific time for redelivery?

You can nominate the day for the re-direction, re-delivery or collection of your item up to 5 working days in advance. Unfortunately we are unable to accept bookings for a specific time of the day.

To avoid any inconvenience please consider the options of re-direction to another address where you will be available to sign for the item, or collection from a nearby CourierPost depot or PostShop.

Why do I need to provide my drivers license details when arranging to have the item redirected to another address?

For your security as part of the re-direction service, we require you to enter your New Zealand Driver Licence details as we use the NZ Transport Agency database to authenticate your details .

Do I need to take ID when I pick the item up form a CourierPost depot or PostShop?

Yes, please bring a valid photo identification for collection, e.g a valid drivers licence or passport along with the Card to Call.

Where can I find my ticket number?

On the area shown on the card the ticket number will either be written or a sticker applied:

What happens if I am not there when you try to deliver it a second time?

If the second delivery is unsuccessful, you will need to arrange to pick it up from the nearest local CourierPost depot as indicated on the second card we leave. Any items that are not collected within seven days following this delivery attempt may be returned to the sender.
For further information please read Courier Post’s Card to Call Terms and Conditions.

Products Missing Upon Delivery

Each product in your order has a tracking number against it. You can use this to see what stage your order is at in the Track Order area. The Warehouse have multiple distibution centres, if you have more than one product in your order, you may receive the different products at different times if they are sourced from different locations. There is no extra delivery charge for different items being check on the status of each product in your order in the Order History area.

International Shipping

We do not ship internationally at present. We only ship to addresses within New Zealand.

Multiple Delivery Addresses Per Order

We do not offer the ability to ship to multiple addresses at present.

Picking Up my Order from my Local Warehouse Store

Orders made online cannot be picked up from a Warehouse store. They will be sent directly to the address you enter when you check out online.