The availability of each product is indicated by the button next to it, eg. "Add to Cart", "Out of Stock", "In Store Only". All products that can be bought online have an "Add to Cart" button next to them.

Some products can only be bought online, they cannot be bought in store. These products will have a message underneath the "Add to Cart" button saying "Not Available In Store". All products that can be bought online and in store have "Available in Store" underneath the "Add to Cart" button.

Products with a grey "In Store Only" button can only be bought in store. Call your local store to find out if they have this item available. You can find your local store and their contact details in our Store Finder area.

Not all products available in store, are shown on the website.

1.2 Why aren't all products on the site able to be bought online?

Some products aren't available to be bought online. However, we are continually adding products to our website that can be bought online. If there is a particular product or group of products that you would like to be able to buy online, please contact us to let us know.

1.3 How do I buy products online?

Simply find the product you are looking for by typing it into our search box, or by browsing through the categories on the left hand side of the page. Then just click the "Add to Cart" button to add it to your cart. You can see how many products are in your cart in the yellow section at the top right hand side of the page. The Cart Preview will also show when you add a product to the cart. To see a full view of your cart simply click on the Cart at the top right hand side of the page, or click View Full Cart in the Cart Preview.

Once you are satisfied you have everything in your cart that you'd like to buy, click the Checkout button. Checkout consists of four easy steps:

1) Welcome - where you decide whether you want to log in, register or shop as a guest

2) Delivery - where you enter details of your billing and delivery addresses

3) Order summary - where you check that all of your details are correct before you pay for your order

4) Payment - where you enter your details and click to place your order

After the checkout process is complete you will see an Order Confirmation screen. This information will also be emailed to you. Within 1-3 days of placing your order you will receive an email saying that your order has been dispatched. If there are multiple products in your order you may receive multiple emails telling you when each product has been dispatched. The dispatch email will have a tracking number in it so that you can track your order in our Track Order section.

1.4 Do I have to register to order online?

No - you do not have to be registered to purchase from the Warehouse website. However, registration is quick and easy and has the following benefits:

You do not need to enter your address and other details every time you shop because these are saved for you

You can check whether your order has been dispatched and find any tracking numbers in the Order History area

You can choose to receive emails on products and deals so that you never miss a bargain. You can control the types of email that you receive from us. You can also choose different preferences or unsubscribe from email at any time

You can opt in to receive notifcation of special occasions such as birthdays or anniversaries via Personal Alerts

You can add products to My Favourites so they are easy to find when you come back to the site in the future

If you like you can register now.

2 Delivery

2.1 How much will delivery cost?

The standard delivery cost is $5.99.

The delivery cost for your order is displayed in Cart as an Estimated Delivery Cost. This estimated cost changes to a final delivery cost in the Order Summary page, once you have entered the delivery address details for your order. If you have more than one product in your order, you may receive the different products at different times if they are sourced from different locations. There is no extra delivery charge for different items being delivered at different times.

Some products have a non-standard delivery cost. This typically applies to large products or products with special delivery requirements. The delivery cost for these products will show in the Order Summary page, after you have entered the delivery address.

2.2 When will I receive my order?

Each product has an indication of how long it takes to be dispatched in the Status column in the Cart. For orders placed before 11am on week days, going to North Island delivery addresses, we aim for next day delivery. For orders placed after 11am on week days, going to North Island delivery addresses, we aim for delivery within 48 hours. We endeavour to deliver South Island orders within 2-3 days. Orders received on Saturdays, Sundays and Public Holidays will be processed on the following working day and dispatched as quickly as possible.

If you were registered at the time you placed your order, you can see the status of your order in the Order History area. If your order has been dispatched you will have received an email that contained a tracking number for each product in your order. If you had multiple products in your order you may have received multiple tracking numbers. You can use these tracking numbers to see the delivery status of your products in the Track Order area.

2.3 Where is my order? Can I track my order?

If your order has been dispatched you will have received an email that contained a tracking number for each product in your order. If you had multiple products in your order you may have received multiple tracking numbers. You can use these tracking numbers to see the delivery status of your products in the Track Order area. If you were registered and logged in when you placed your order, then you can also check on the status of your order in the Order History area. This will tell you whether your order is being processed, has been dispatched, or is complete.

2.4 Who delivers my order? How are orders delivered?

Online orders are delivered using courier, so that they can be tracked. Our delivery partner is Courier Post. We only deliver to residential or business addresses. PO Boxes are not accepted for security reasons.

2.5 Why have I only received part of my order? Some products are missing from my order, where are the other products I ordered?

If you have more than one product in your order, you may receive the different products at different times if they are sourced from different locations. There is no extra delivery charge for different items being delivered at different times. Each product in your order has a tracking number against it. You can use this to see what stage your order is at in the Track Order area. If you were registered and logged in when you placed your order, then you can also check on the status of each product in your order in the Order History area.

2.6 Does The Warehouse ship internationally?

We do not ship internationally at present. We only ship to addresses within New Zealand.

2.7 Can I get different products within my order sent to different addresses?

Gift cards are the only items that can go to more than one delivery address in one order. Simply fill out the delivery information and special message for each card in the Gifting step of the Checkout. Each card will be delivered to your chosen recipient at the nominated address.
All other products can only be sent to one address per order. To have different products delivered to different addresses you will need to place separate orders.

2.8 Can I pick my online order up from my nearest Warehouse store?

Orders made online cannot be picked up from a Warehouse store. They will be sent directly to the address you enter when you check out online.

3 Returns

3.1 Can I return a product I've bought online?

Yes - in most cases you can return products you have bought online.

While the Consumer Guarantees Act and Fair Trading Act provide the basis for The Warehouse’s returns policy, we in fact go above and beyond the expectation of these two statutory laws. The Warehouse has a 12 month money-back guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It’s this policy that provides you peace of mind while shopping at The Warehouse.

Restrictions and exceptions resulting from New Zealand Copyright laws and health and safety issues mean a refund or exchange is only available for the following products if that product is defective:

Music CDs

DVDs

PC Software

Gaming Console Software

Underwear

Earrings

If a product is deemed unsatisfactory, we can offer to exchange it for another one (ie. a different colour or size) or another product for the same value.

Proof of purchase is required in order to get an exchange or a refund.

There are also some restrictions that apply in relation to mobile phone returns, electronics and jewellery. To see the full Refund Policy please click here.

3.2 How do I return a product? Can I return products bought online in store?

Products can be returned to stores. You will need your tax invoice (receipt) available as information on this is needed as proof of purchase. Refunds will be credited against your original method of payment, eg. to the credit card you used to make the purchase. If you would like to return a product but cannot get to a store then please contact us on 0800 RED ONLINE (0800 733 665) Monday - Friday 8.00am - 6:00 pm to arrange this. Make sure you have your order details handy.

3.3 Will I get a refund for products I return?

We apologise if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund. Please contact us on 0800 RED ONLINE (0800 733 665) Monday – Friday 8.30am – 6pm to arrange this. Make sure you have your order details handy.

3.4 I have received the wrong product - what should I do?

If you have ordered something online and received the wrong product, we apologise and you are more than welcome to an exchange or refund. Please contact us on 0800 RED ONLINE (0800 733 665) Monday – Friday 8.30am – 6pm to arrange this.

3.5 My product is broken or faulty - what should I do?

Under the Consumer Guarantees Act you are entitled to have your product repaired, replaced or refunded.

All products supplied by The Warehouse are vigorously tested to international standards. However, as with any mass produced products, there will always be the probability that a tiny percentage may exhibit a fault, which is why we provide a full one year warranty on all goods.

Simply contact us on 0800 RED ONLINE (0800 733 665) Monday – Friday 8.30am – 6pm to enquire about returning the product for inspection. Alternatively you can return the product to your nearest Warehouse with proof of purchase.

3.6 My product has been damaged during delivery - what should I do?

If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as Courier Post will need to inspect it. Please contact us on 0800 RED ONLINE (0800 733 665) Monday – Friday 8.30am – 6pm and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.

3.7 Can I return my product to my nearest Warehouse store?

Yes, please bring proof of purchase in the form of the tax invoice you received when you placed your order.

3.8 What are the terms of your Money Back Guarantee?

To see the full Returns Policy please click here.

4 Payment and Security

4.1 Is it safe to shop online? Are my details secure? What security and protection do you offer?

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.
You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

4.2 How do I pay for my order? Which credit cards to do you accept? I don't have a credit card - do you accept payment via online banking or bank deposit, debit cards, Paypal?

You can pay for your order with a credit card or a debit card. We currently accept Mastercard, Visa, American Express and Diners Club Credit Cards.
At this stage we do not accept:

4.3 I've been given a Warehouse gift card. Can I use it to buy online?

Sorry, at this stage it is not possible to use a Warehouse gift card to make an online purchase.

4.4 What are promotional codes? How do I use them to pay for my order?

Promotional codes are codes that entitle you to a special promotion on a purchase. Promotional codes can be redeemed by entering the promotional code into the special box in the Cart. After the code is entered, you will see the promotion has been applied to your order.

5 Pricing

5.1 Does the price shown include GST? What happens when prices change?

All prices listed online are in New Zealand dollars and are inclusive of GST and any other sales tax. All prices are correct when published. Please note that we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

5.2 Are prices the same online as they are in store? Why aren't prices cheaper online?

In most cases the prices you see for products online will be the same as the price of products in store. Prices are similar between stores and online because we want customers to enjoy the same great value for money from The Warehouse wherever they shop.

6 Customer Service

6.1 I need more help. How do I contact Customer Service?

Call 0800 RED ONLINE (0800 733 665) Monday – Friday 8.30am – 6pm
Or email us.

7 Registration, My Account, Forgotten Passwords

7.1 I have forgotten my password, what should I do?

Simply click the “Forgot your password?” option or click here, enter your email address and we will send an email to your registered email address with a link to a page where you can change your password.

7.2 How do I find and/or change my account details?

This can be done in the My Account area (which you can access by logging in) and can be found in the “Edit my details” section. Make your changes and click update to save changes.

7.3 What are personal Alerts?

Personal alerts give you access to a calendar where you can set up your own personal reminders so you never forget a special event.
To add an alert simply go to Personal Alerts in the My Account area (which you can access by logging in) and click “Add Alert” on the day of the event, name the event and any notes that you may need. You can choose how many days before the event you want to be reminded.
You can change or alter any event any time, simply click on the event, make your changes and “Save” or “Delete”.

7.4 What are My Favourites?

My Favourites allows you to save a list of any hot products that tickle your fancy. Anyone can do this, but in order to save your My Favourites list so that you can return to it, you need to be a registered website member.
Because everyone loves a bargain, we will email you if a product in your Favourites list goes on sale.
You can email your Favourites list with a special note to friends to give them a hint about what you want for Christmas, your birthday (or just because!) or show them a great product that they might be interested in. Simply click “Email My Favourites”, add your friends name and address and a special note to them, and send.
You can print your My Favourites list so you can take it to your local Warehouse store and use it as a quick reference shopping list.
If you wish to remove a product from your Favourites list simply go to My Favourites in the My Account area and click "Remove from My Favourites", which appears beneath each product.

7.5 What are Members Vouchers and how do I get them?

Members vouchers are special discounts that are exclusive to registered users. They are posted in the My Account area (which you can access by logging in) from time to time.

8 Email

8.1 Why should I subscribe to email?

By subscribing to our emails we can let you know the latest products and deals so that you never miss a bargain. You can control which types of emails you receive from us in the Email & Mobile Options area (which you can access by logging in).

8.2 How do I subscribe/unsubscribe from email?

You can change your email notification settings at any time by going into Email & Mobile Options in the My Account area (which you can access by logging in). Simply tick or untick the box of the emails you wish to alter and update.

8.3 How do I make sure The Warehouse emails don't go into my Junk or Spam folder?

Unsolicited, unwanted advertising email, commonly known as 'spam', has become a big problem. It's reached such proportions that most e-mail services and Internet Service Providers (ISPs) have put some sort of blocking or filtering system in place or begun relying on self-proclaimed blacklists to tell the good guys from the bad. Despite our best efforts we cannot always guarantee that you will receive our communications due to the changing nature of email delivery systems. There is something you can do to keep The Warehouse emails reaching you – whitelist us.

To ensure that you receive the emails you’ve signed up for from us, you can add our sending domain promotions@email.thewarehouse.co.nz to a "whitelist" (or list of trusted senders) within your email application or at your ISP. This means that when we send you an email it will automatically come into your inbox and not be flagged as Junk Mail. It also means you’ll see the pictures in our mails without having to do anything.

Different email applications work in different ways. Guides for whitelisting us for Microsoft Outlook 2003 (PC) and Hotmail are below. Outlook 2003

It's very easy to add the promotions@email.thewarehouse.co.nz domain to your safe senders list with Outlook 2003.

1. Select the message in your inbox and right-click

2. Choose "Junk Mail" from the drop-down menu

3. Choose "Add Sender's Domain (@example.com) to Safe Senders List

Outlook 2003

By default Microsoft Outlook 2003 also blocks images in HTML emails. You can add the promotions@email.thewarehouse.co.nz domain to your Safe Sender List to automatically download images by following these steps.

1. If a new email message appears in the inbox without the images displaying correctly, right-click on the message displayed at the top of the preview pane "Click here to download pictures. To help protect your privacy, Outlook prevented automatic download of some pictures in this message."

2. Choose "Add the domain to Safe Senders List" from the drop-down menu that appears.

3. The email will download all images included within it, and automatically download any images contained within future emails from the promotions@email.thewarehouse.co.nz domain.

Hotmail

The popular free web mail application Hotmail also allows for Junk Mail filtering to help prevent high levels of SPAM reaching its users. To add the promotions@email.thewarehouse.co.nz domain to your Hotmail account settings follow the instructions below:

1. Log in from the Hotmail homepage

2. Click on the Options link to the top right (near the Help link)

3. Choose Mail from the navigation on the left hand side

4. Click on Junk Email Protection

5. Click on the Safe List link

6. Type the promotions@email.thewarehouse.co.nz domain name in the field and click Add (note that the domain does not require any "www" prefix as this is only used to address websites)

7. Log out of Hotmail

Other web mail applications should have similar options to Hotmail. Check your web mail providers help documentation or contact them directly via email asking for assistance.

For more information on whitelisting or Safe Sender Lists please refer to your email application's help section or contact your ISP about whitelisting domains prior to delivery to your inbox.

9 Big Store Scores

9.1 What is a Big Store Score?

At The Warehouse, sometimes we are able to offer extra special deals, but these don’t fit into all our stores. When you see Big Stores Only it means they’re only at limited stores, and only for a limited time, so get in quick!

Big Stores Only stores are:

Albany

Bell Block

Eastgate

Fraser Cove

Invercargill

Lower Hutt

Lyall Bay

Manukau

Napier

Nelson

Northlands

Palmerston North

Porirua

Riccarton

Rotorua

South Dunedin

Sylvia Park

Te Rapa

Wanganui

Westgate

Whangarei

10 Warranties & Spare Parts

10.1 What is an Extended Warranty?

An extended warranty protects the customer's goods against breakdown or two years after the manufacturer's warranty expires.

It covers all mechanical and electrical components as per manufacturer's warranty.

It covers both parts and labour.

It excludes normal wear and tear.

It is underwritten by Vero Insurance Limited.

10.2 What does it Cost?

The cost of the extended warranty is just 10% of the purchase price - for example, if the product you are purchasing costs $499.00, the cost of the extended warranty will be $49.90. This can be paid as a simple one-off payment or it can be built into any finance arrangement - making it easy and affordable.

10.3 What Products Qualify?

Extended warranty is generally offered on appliances and white and brown goods over $250.00.

10.4 How do I make a Claim?

If you need to make an extended warranty claim, simply phone 0800 800 016 for directions to one of the authorised repairers.

Simply quote your name and policy number which will be on the Warranty document that you will have received in the mail from Vero Insurance.

Vero's Claims Services Department will issue an order number for repairs to be undertaken and direct you to an authorised repairer.

10.5 What is Covered with an Extended Warranty?

All mechanical and electrical fauts are covered for parts and labour.

The extended warranty protects your goods for two years after the manufacturer's warranty expires.

10.6 Sum Insured

The maximum amount payable in respect of any one failure or series of failures shall not exceed the current purchase price of the product (or its equivalent).

10.7 What is Not Covered?

Problems or defects not covered under the original manufacturer's primary written warranty

Routine maintenance, cleaning, lubrication, adjustments or alignments

Non-electronic, non-mechanical, non-electrical or consumable parts, tapes, software

Consequential loss or damage of any type watsoever

Reception and transmission problems resulting from external causes

Faults in any wiring, or electrical connection which is not part of the product

Batteries, internal or external to the product

Fair wear and tear

Industrial use

Any negligence or other failure by the insured to maintain the product

Products not located in New Zealand

The warranty is not transferable

10.8 I need a spare part for a product I purchased at The Warehouse

Spare parts can be ordered for you through your local store. Please return to your local store with your receipt, or full product information and one of our Customer Service staff can discuss the options with you.

11 Laybys Show

11.1 What are your Terms & Conditions relating to Laybys in store? (laybys are not available online)

Below are the Terms and Conditions for creating a Layby with The Warehouse:

Layby value must be $50 or over

20% deposit is required at the time the Layby is created

The Layby is to be paid off over a three month period with regular payments

Layby payments can only be made at the store the layby was created

Some products cannot be placed on layby. These products include, but are not limited to:
    perishable products / food / chemical product
    products which are end of line, seasonal, clearance or discontinued
    products which have low price points which include $0.97 or $0.98
    products which are deemed to be too large or too heavy to be safely moved and stored
    some furniture items (you will need to clarify with your local store as to which furniture may or may not be placed on layby)

Each individual store has a slightly different in store policy dependent on space and product availability.
Please see your local store for more information.

The Warehouse does offer an alternative to Layby - Finance. This is administered by Gilrose Finance. If there is an item you wish to purchase and it cannot be placed on layby, you may be able to look into the finance option. Please see your local store for finance information.

An extended warranty protects the customer's goods against breakdown or two years after the manufacturer's warranty expires.

12 Cards & Insurance Show

12.1 I have an account query relating to my Red Card / The Warehouse MasterCard

We are unable to assist you via email or in our stores due to privacy and security reasons. You can call us on 0800 887 887 (or from overseas call collect on +64-9-914 6170) any time day or night, seven days a week.

12.2 I have a change of address

You can call us on 0800 887 887 download our information update from here.

12.3 How do I redeem my Reward Points?

You can check your Reward Points balance at the checkout of any The Warehouse store. If you have enough points you can redeem them instantly for The Warehouse gift cards. Or you can go to our standalone website for requesting rewards.

12.3 How do I change my email address with Financial Services?

Please send us an email. You will need to include your account number and the email address that you have previously provided, along with your new email address.

12.5 Can I view my Warehouse credit card statement online?

Not yet. But we are working on having a solution for our customers by the end of 2008.

12.6 How do I pay my Warehouse credit card account via internet banking?

Details are here

12.7 I have a question about my Warehouse Life Insurance (also called KiwiLife) or Credit Card Repayment Insurance (also called Smartguard)

Please send us an email. You will need to include your account number and policy details.

12.8 What countries do you cover for your travel insurance?

Go to our website for more information about destinations we cover and the prices.

12.9 Can I buy travel insurance online?

Yes, click here to go to our standalone website for travel insurance.

12.10 I've bought your travel insurance. Who do I contact for emergency assistance?

Call [country code 64] 9 969 5550. You can make a collect call and this service is available 24 hours a day, seven days a week.

12.11 I need to make a travel insurance claim, how do I go about that?

Please call 0800 694 777.

13 Cards & Insurance

13.1 I would like to make a Hire Purchase

You can do this in any of our stores. There is a minimum amount of $250.00.

13.2 I would like to contact Gilrose Finance about my HP / Finance Agreement

Please phone 0508 445 767 or 09 478 7790.

14 Christmas Club

14.1 I have lost my Christmas Club Card. Can I have a replacement?

We are able to cancel your lost / stolen Christmas Club Card and transfer the balance to a replacement card for you. All you need to do is drop into your local store of The Warehouse with a form of Photo ID. A staff member at the store will confirm your identity and call through to the Customer Care Team to arrange a replacement.

14.2 What is the balance on my Christmas Club Card?

Drop into your local store of The Warehouse and one of our Customer Service Staff members will be able to give you your balance.

14.3 How can I use my Christmas Club Card?

Simply top up your Christmas Club Card at the checkout whenever you shop at The Warehouse to make this year a hassle free Christmas. You can redeem the balance of your card in the month of December and you will receive a 5% discount on all items purchased with the balance of your card.

15 Bulk Ordering

15.1 I would like to make a bulk order

To order stock in large quantities, you need to contact your local The Warehouse store to organize this. You need to know how much you need to order, and an approximate date you need the products. It is not always possible to order products in large quantities as there are factors that need to be taken into consideration - such as stock availability. All orders are processed through the stores only.

16 WINZ Quote

16.1 I need a quote / WINZ quote for Warehouse products

Contact your local store to obtain a quote. You will need to select the items you wish to be quoted on and the quote will be printed at the till which will show the total cost of the quantity you require.

17 Investor Queries

17.1 Investor query

To view our Company Reports please click here. These are fully downloadable and printable for your convenience.

18 Mailer

18.1 I haven’t received my mailer / I have found a large quantity of dumped mailers

Contact Reach Media on 0800 732 2487.

18.2 I would like to model in The Warehouse catalogue, what do I need to do?

To become a model in the catalogue you need to send a colour photo of full length and face shot along with clothing size, shoe size, height, availability, any relevant experience and contact details to 26 The Warehouse Way, Northcote, attention Photography.

19 Supplier Request

19.1 How can I become a supplier?

All relevant information about becoming a supplier can be found in the Suppliers section of our website. Please click here to go to the Suppliers section. Our Terms of Trade and other relevant information will be available for you there.

To be considered as a supplier of a product or service for The Warehouse, you will need to apply online. To apply online click here to go to Contact Us. Select the Supplier Submissions enquiry type on the Contact Us form. You will be presented with a form that you must fill out and submit. This will be submitted to the appropriate Merchandising Team. You will only hear back from someone if they are interested in your product.

20 School Projects

20.1 Can you give me company information for my school project / study?

We would love to assist you with your enquiries, however due to the large volume of requests we receive, we are unable to answer every individual request. To help with requests of this nature, we post company information on our website. To view our company reports please click here. These are fully downloadable and printable for your convenience.

21 Charity Request / Donation Request / Sponsorship Request

21.1 How do I get sponsorship from The Warehouse?

Thank you for your request for support. As you can appreciate, we have many requests for donations and sponsorships for causes and events. To manage this, our policy is to facilitate fundraising rather than to give sponsorship or donations.

We have established a fundraising calendar to support national organisations – this runs from August to July the following year. The charitable organisations we are currently partnered with include: Starship Foundation, The Cancer Society and Surf Life Saving as they are registered charities which cover a wide range of charities across New Zealand.

If you would like to be sent a national fundraising application form please forward your contact details to Kim Russell, The Warehouse Ltd. PO Box 33470, Takapuna, Auckland.

You may also wish to consider contacting your local store, which is able to assist organisations by way of fundraising support such as sausage sizzle facilities and coin collection boxes. The manager at your local store will show you how you can best use these methods to help you achieve your goals.

22 China / Ethical Purchasing

22.1 What is your policy on ethical purchasing?

For The Warehouse, business sustainability means that along with our financial objectives, we also seek to monitor and improve our social and environmental impacts. The Warehouse first publicly identified factory working conditions as an issue of ethical interest to us and our customers in 2001. We have been progressively increasing our activity since.

The core of the assessment process is our factory compliance assessment tool. There are approximately 100 checkpoints in the tool and these are answered with information from documents provided by factory management, management and worker interviews and factory and dormitory inspections. The assessment typically takes one day to complete and covers five main compliance sectors: the factory’s policies, actual remuneration and payroll practice, health and safety, environment, and dormitory standards.

The tool generates an overall compliance rating for the factory and identifies any critical failure points. Critical failure points are mandatory standards which must be achieved within an agreed timeframe. To become or remain an accredited supplier to The Warehouse, the factory must attain an overall score of 60 percent or more, and pass all critical standards.

Those standards are listed within our annual report, and the list includes standards around minimum pay and maximum working hours.