Product Recalls

The Warehouse’s Recall Policy

Here at The Warehouse we aim to sell you the best products we can source for you at the best possible prices.

Very occasionally when something goes wrong and we believe we have sold you a product that is unsafe for use, we will immediately put in place steps to make sure we keep your health and safety intact.

Our first steps will be to gather as much information as we can about the potential defect. Some of the questions we ask are “what is the degree of danger?” and “what kind of injuries could be caused?”

We arrange testing and talk to our suppliers and any customers that have complained to make sure we fully understand the situation.

After a thorough investigation we decide whether to proceed with a recall or whether the issue can be handled best in another way. All the while keeping your health and safety topmost in our minds.

Our aim throughout the recall process is to minimise the risk of injury to any of our customers, repair and/or retrieve as many faulty products as possible and to minimise the cost and inconvenience to you.

Voluntary and Compulsory Recalls in New Zealand

Most recalls in New Zealand are initiated voluntarily by manufacturers or importers when they become aware of a fault in a product. Compulsory product recalls can be ordered by the Minister of Consumer Affairs under Section 32 of the Fair Trading Act if the product does not comply with a prescribed product safety standard OR if the Minister considers it will or may cause injury to any person, and the supplier has not recalled the product or taken satisfactory action to recall it. The Minister may impose conditions on the way a compulsory recall is conducted.

View Product Recalls

Date	Product	View Product Recall Notice
November 2011	Buzzy Strawberry Mini Grow Kits	Click here
August 2011	Milazo 24"/26" Bikes	Click here