Terms & Conditions
Content | Making a Contract With Us | Payment Options | Pricing | Website and Credit Card Security | Delivery and Charges | Delivery Period | Returns | Gift Card Usage | Accessing Our Service | Disclaimer | Intellectual Property | Links | Jurisdiction
These terms are issued by The Warehouse Group Limited ("The Warehouse") and are effective from December 1st, 2008. They cover the use of our websites – thewarehouse.co.nz and warehousestationery.co.nz, as well as any The Warehouse online properties accessible from these websites. Use includes visits to our sites, purchases on our sites, participation in our database and promotions. These terms of use apply to you when you use our websites. Please read these terms carefully - if you need to refer to them again they can be accessed from the link at the bottom of any page of our websites.
About Us
This website is owned and operated by The Warehouse Group Limited. If you wish to contact us please:
Phone: 0800 RED ONLINE (0800 733 665) Monday – Friday 8am – 5.30pm
Email: enquiries@thewarehouse.co.nz
If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.
While we endeavour to supply accurate information on this site, errors and omissions may occur. The Warehouse Group Limited ("The Warehouse") does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
The Warehouse reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by New Zealand law, The Warehouse makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received and accepted your order, which indicates that a contract has been made between us. We will take payment from you when we accept your order. In the unlikely event that the goods are no longer available, we will not take payment and we will advise you that the goods are no longer available.
An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery, billing and any other relevant details for your order eg an optional gift message for gift cards, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order. We will also email you with confirmation of your order.
We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.
We currently accept the following credit cards:
Visa
MasterCard
American Express
Diners Club
You can also pay using internet banking through POLi - read more.
4. Pricing
All prices listed on www.thewarehouse.co.nz are in New Zealand dollars and are inclusive of GST and any other sales tax. All prices are correct when published. Please note that we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.
5. Website and Credit Card Security
We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.
You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.
For security purposes certain transactions may require proof of identification.
6. Delivery and Delivery Charges
At this time, we only deliver to New Zealand addresses.
Please note that a signature is required for all deliveries. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery. If goods are lost or damaged in transit, please contact us within 7 business days at enquiries@thewarehouse.co.nz. We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.
We endeavour to ensure that orders will be dispatched within two business days of the order being placed. Orders will arrive the day after dispatch, although please allow two days for delivery to rural addresses. You will receive an email that confirms that your order has been dispatched.
To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by entering the tracking number emailed to you in the dispatch email, into the Courier Post site.
Gift cards cannot be returned because the gift card value is activated at the time of purchase. Gift cards are non-refundable and cannot be redeemed for cash.
Pre paid gift cards are redeemable for good sold at any of The Warehouse stores in New Zealand. Lost or stolen cards are the responsibility of the holder. Gift cards cannot be used as payment on The Warehouse credit cards or on Finance balances. Gift cards expire 24 months after the last transaction. Balance information can be given at any store.
Other than connecting to The Warehouse website by HTTP requests using a web browser, you may not gain access to The Warehouse website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on The Warehouse websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.
Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.
While we endeavour to supply accurate information on this site, errors and omissions may occur. The Warehouse does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
The Warehouse reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by New Zealand law, The Warehouse makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
The Warehouse owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.
The Warehouse welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.
We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of The Warehouse.
Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by The Warehouse and are not under the control of The Warehouse. The links are only provided as a convenience, and do not imply that The Warehouse endorses, checks, or approves of the third party site. The Warehouse is not responsible for the privacy principles or content of these third party sites. The Warehouse is not responsible for the availability of any of these links.
The Warehouse requires that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at enquiries@thewarehouse.co.nz.
This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.
15. Changes to this Agreement
The Warehouse reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
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