Essential items are products we sell that the government has classified as 'essential' to the well being of whānau and communitities in New Zealand during COVID-19 Alert Level 4.

You can find all the essential items we provide by visiting the 'Essentials' category here.

If you place an order now for essential items we'll deliver it to you as quickly as possible.

See our essential items range here.

At this stage we are only able to offer delivery on orders (no Click & Collect option available at this stage). All our deliveries are "No-Contact" in partnership with NZ Post.

We will coordinate any oversized deliveries directly with you to ensure there’s always a 2-metre distance between you and our delivery team.

Essential items will be delivered as quickly as possible, usually within 2 - 4 business days. See our essential items range here. If you placed an order prior to the lockdown period, please review your options here.

You will be charged at the time of placing the order as the items you have ordered will be allocated to you.

We can take your order over the phone.

If you’d like to get your essential items but aren’t able to order online, we’d love to help you with a secure phone order.

Please call us on 0800 733 665 from 8am - 6pm, any day of the week. We’ll deliver to you as soon as possible.

We’re anticipating high demand for certain items. To help make sure everyone has a fair chance to get what they need, we’ve put some temporary limits on some items. You’ll see these identified on their product pages.

We are closing all stores in support of the NZ Government's proposal to move the country to COVID-19 Alert Level 4, which requires the closing of all non-essential businesses.

You can still shop online for essential items and we'll deliver those to you as quickly as possible.

See our essential items range here.

All our physical stores will be closed.

You can still shop online for essential items we'll deliver to you as quickly as possible.

If you placed an order PRIOR to the Alert Level 4 closures please find information below:

Delivery Order Update

If we did not manage to ship your order before our temporary closure, you have a couple of options:

Await delivery after we re-open. As soon as we are able to resume deliveries, we will prioritise all deliveries on hold and ship to you as soon as possible.

Cancel your order. If you would like to cancel your order, please email us at OnlineEnquiries@thewarehouse.co.nz and be sure to include your order number.

If your order contains essential items that you need then you can contact us via email us at OnlineEnquiries@thewarehouse.co.nz and our team will try and arrange for the essential items to be shipped out to you. Please remember to include your order number in the email.

Click & Collect Order Update

If you were unable to collect your order before temporary closure, you have a couple of options:

Pick up when we reopen. If you have been notified your click and collect order is ready for pickup, and you don't want to pick it up, it will be available for pickup when we reopen.

Cancel your order click and collect. If you would like to cancel your order click and collect order, please email us at OnlineEnquiries@thewarehouse.co.nz and be sure to include your order number.

If your order contains essential items that you need then you can contact us via email us at OnlineEnquiries@thewarehouse.co.nz and our team will try and arrange for the essential items to be shipped out to you via home delivery. Please remember to include your order number and home delivery address in the email.

The stores will remain closed for as long as we remain on Alert Level 4. At this stage we do not have a date for reopening.

We will keep you updated with any changes here. You can also subscribe to our emails here to receive updates.

Yes, you can still shop online and via the app for essential items.

We'll deliver essential items to you as quickly as possible.

See our essential items range here.

Unfortunately, Click & Collect is currently not available.

Unfortunately our services are not currently available.

If you would like to cancel your order, please email us at OnlineEnquiries@thewarehouse.co.nz and be sure to include your order number.

You will be able to pick up your item once we make sure the repair is complete and our stores reopen.

Service bookings will need to be rescheduled. Please contact our team once our stores reopen to arrange a new appointment.

You can return your item once we reopen our stores. Due to the COVID-19 lockdown our 60 days return policy will be from the date our stores reopen not the date of purchase. For further details on our full returns policy please click here.

This is how our fulfilment centre team are staying safe:
- Regular washing of hands, including before and after each break
- Regular sanitising of hands, including every time staff enter the packing area
- Social distancing with a minimum 2-metre separation
- Use of Personal Protective Equipment (PPE) for packers and drivers
- Minimum 15-minute breaks between shifts and split breaks for all staff to ensure social distancing is adhered to
- All work areas cleaned and surfaces sanitised between shifts
- Only two entry points onto the site per shift, where anyone must use hand sanitiser on entry
- No external visitors on site

Items which are non-essential can be browsed and added to your wishlist for later.

We’re shipping with safety in mind. NZ Post deliveries will be left at your door.

We will coordinate any oversized deliveries directly with you to ensure there’s always a 2-metre distance between you and our delivery team.

Making essentials available means keeping them affordable. Our low prices are staying in place - no sales or promotions necessary.