How to make a claim
Before you make a claim, there're a few steps you can take to ensure your safety and/or prevent any further loss or damage.
Step 1: Safety first
Make sure everyone is safe. For emergencies please call 111.
Step 2: Prevent further loss or damage
Try to prevent further loss or damage. If possible, take reasonable steps to prevent further loss or damage or liability.
Step 3: Report the incident to the police
Immediately report any theft and malicious damage to the police. Give them a list of all stolen or damaged items. Keep details of the date reported, name of the police officer, police station reported to and the report number.
Step 4: Get in touch with us
Contact us as soon as possible. You can call us 24 hours a day on 0800 801 814. We’ll help you through the claims process. While simple claims might be resolved in just one phone call, with more complex events such as a burglary or house fire, we can provide more personal support to help you through.
If you need help, just call us on
Phone us on 0800 801 814