Need to make a claim? Here's all the information you'll need

 

Car Insurance


How to make a claim

Before you make a claim there're a few steps you can take to ensure your safety and/or prevent any further loss or damage.
 
Step 1: Safety first
 
Make sure everyone is safe. If anyone is injured, call 111 immediately to get medical help.
 
Step 2: Prevent further loss or damage
You must do everything you reasonably can to limit and prevent further loss or damage (e.g. move your car off the road and put on your hazard lights).
 
Step 3: Report the incident to the police
If someone’s been injured, stuff has been stolen or someone’s attempted to steal anything, or maliciously damaged your car, call the police immediately and record the time, date, report number and the name of the attending officer.
 
Step 4: Get details
Collect details of all drivers, passengers and witnesses - you’ll need these when you call us. Make sure you have their full names, addresses and phone numbers. If another vehicle is involved, record its registration number and the driver’s insurance details. Don’t admit fault to anyone.
 
Step 5: Get in touch with us
Contact us as soon as possible on 0800 801 814. Make sure you have the details of the event at hand to assist us with lodging your claim.

If your car needs to be towed, we can help arrange this for you and have it towed to a repair facility, or another location nominated or agreed to by us.

Call us on 0800 801 814 and we'll get your claim underway over the phone.

If you need help, just call us

Phone us on 0800 801 814

 

Home and Contents Insurance

How to make a claim

Before you make a claim, there're a few steps you can take to ensure your safety and/or prevent any further loss or damage.
 
Step 1:  Safety first
Make sure everyone is safe.  For emergencies please call 111.
 
Step 2: Prevent further loss or damage 
Try to prevent further loss or damage. If possible, take reasonable steps to prevent further loss or damage or liability.
 
Step 3: Report the incident to the police 
Immediately report any theft and malicious damage to the police. Give them a list of all stolen or damaged items. Keep details of the date reported, name of the police officer, police station reported to and the report number.
 
Step 4: Get in touch with us 
Contact us as soon as possible.  You can call us 24 hours a day on 0800 801 814.  We’ll help you through the claims process.  While simple claims might be resolved in just one phone call, with more complex events such as a burglary or house fire, we can provide more personal support to help you through.

If you need help, just call us on

Phone us on 0800 801 814

 

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