Privacy and Legal
Please read this Notice with care as by using this site you agree to be bound by its terms. If we decide to make changes to the Notice we will post any changes on this page. If you have any queries, please contact us.
Protecting your privacy is important to us. We promise to respect and safeguard your personal information. We shall try to ensure that your details are accurate and kept up to date. We set out below how we use this information.
We collect and use personal information to allow us to give you a quote or process your purchase of a policy. Such information may include your name, address, telephone number, e-mail address, bank details and renewal date(s) as well as your credit or debit card number and expiry date.
The information you supply may be used by the Petplan Australasia Pty Ltd/Ford Kinter Group and their agents for insurance product administration, customer research and to keep you informed by post, telephone, e-mail or other means of services or products which may be of interest to you. Where we use your personal details to tell you about other products and services we will give you the opportunity to inform us that you do not wish your details to be used in this way.
We are covered by the Federal Privacy Act and its National Privacy Principles (NPPs), which set out standards for the collection, use, disclosure and handling of personal information.
Personal information is essentially information or an opinion about a living individual whose identity is apparent or can reasonably be ascertained from the information or opinion (e.g. a name and address).
This sets out how We use, collect and disclose personal information about You. It replaces any information about privacy in the insurance documentation We have previously provided to You.
At Petplan We give priority to protecting the privacy of Your personal information. We do this by handling personal information in a responsible manner and in accordance with the Privacy Act 1988 (Cth). In this Privacy Notice, ‘We’, ‘Our’, ‘Us’ means Petplan New Zealand Pty Ltd and MS Amlin Syndicate 2001 at Lloyd's.
We collect personal information either directly from the relevant individuals or indirectly from third parties. For example, an insured may not only provide us with information on themselves for the purpose of obtaining our services but also on other insured's who they represent. We may also obtain personal information from past insurers, witnesses to claims, health care workers and publicly available sources etc.
How We Collect Your Personal Information
We usually collect Your personal information from You or Your agents. We may also collect it from Our agents and service providers; other insurers and insurance reference bureaus; people who are involved in a claim or assist Us in investigating or processing claims, including third parties claiming under Your policy, witnesses and veterinary surgeons; third parties who may be arranging insurance cover for a group that You are a part of; law enforcement, dispute resolution, statutory and regulatory bodies; marketing lists and industry databases; and publicly available sources.
Why We Collect Your Personal Information
We collect Your personal information to enable Us to provide Our products and services, including to process and settle claims; offer Our products and services and those of Our related companies, brokers, intermediaries and business partners that may interest You; and conduct market or customer research to determine those products or services that may suit You.
Access to Your Personal Information and Complaints
Telephone Call Recording
We may record incoming and/or outgoing telephone calls for training or verification purposes. This allows Us to check information You give Us and to verify information We have given You. Where We have recorded a telephone call, We can provide You with a copy at Your request, where it is reasonable to do so.
We may disclose Your personal information to others with whom We have business arrangements for the purposes listed in the paragraph above or to enable them to offer their products and services to You. These parties may include insurers, intermediaries, reinsurers, insurance reference bureaus, related companies, Our advisers, persons involved in claims, external claims data collectors and verifiers, parties that We have an insurance scheme in place with under which You purchased Your policy (such as a financier or motor vehicle manufacturer and/or dealer). Disclosure may also be made to government, law enforcement, dispute resolution, statutory or regulatory bodies, or as required by law.
In providing You with insurance services, We may transfer Your personal and/or sensitive personal information outside of New Zealand. If this happens We will ensure that appropriate measures are taken to safeguard Your personal and/or sensitive personal information.
You may ask for access to the personal information we hold about you and seek correction by calling 0800 968 687 9am 5pm, Monday to Friday.
How We Collect Your Personal Information
How we use and disclose personal information
We do not use or disclose personal information for any purpose that is unrelated to our services and that you would not reasonably expect (except with your consent).
When you provide us with personal information about other individuals, we rely on you to have made them aware that you will or may provide their information to us, the purposes we use it for, the types of third parties we disclose it to and how they can access it (as described in this document). If it is sensitive information we rely on you to have obtained their consent to the above.
If you have not done either of these things, you must tell us before you provide the relevant information.
We endeavour to protect any personal information that we hold from misuse and loss, and to protect it from unauthorised access, modification and disclosure
We may transfer your personal information overseas where it is necessary to provide our service. For example, we sometimes use the Internet to collect and process information. In addition, some insurers or reinsurers are based overseas and we need to provide your personal information to them to arrange your cover. In most cases, we only do this with your consent.
If we send you any information about services or products, or you do not want us to disclose your personal information to any other organisation (including related bodies corporate) you can opt out by contacting our Privacy officer. (Details below)
Telephone: 0800 968 687
Mail: PO Box 112250, Penrose, Auckland 1642
Fax: 09 353 1554
We will respond to your query or complaint as soon as possible and will try to resolve any complaint within  working days. If this is not possible, we will contact you within that time to let you know how long we estimate that it will take to resolve your complaint.
Any unresolved complaints should be referred to the Privacy Commissioner.
Product Promoter The Warehouse Limited.
Petplan Australasia Pty Ltd ABN 64 069 468 542 AFSL No. 245663 is the sole Administrator of our policies. Petplan® is a Registered Trade Mark. Products sold under this Trade Mark are sold exclusively by Petplan Australasia Pty Ltd under license from Pet Plan Ltd.
The Insurer HDI Global Specialty SE -Australia (ABN 58 129 395 544, AFSL No. 458776) (HDI Global Specialty) with its registered address at Tower 1, Level 33, 100 Barangaroo Avenue, Sydney NSW 2000. HDI Global Specialty is authorised to carry out insurance business in Australia by the Australian Prudential Regulation Authority in accordance with the Insurance Act 1973 (Cth). HDI Global Specialty SE is registered in Germany, with its registered office at Roderbruchstraße 26, 30655 Hannover, Germany with registration number HRB211924 authorised by Bundesanstalt für Finanzdienstleistungsaufsicht (“BaFin“). It is authorised to carry on insurance business in Germany under the German Insurance Supervisory Act (“Versicherungsaufsichtsgesetz”). Please consider the PDS before making a decision to purchase the product. This information does not take into account your objectives, financial situation or needs.
The Insurer is regulated by the Australian Prudential Regulation Authority (“APRA”). HDI Global Specialty SE is not currently licensed to carry on insurance business in New Zealand and accordingly HDI Global Specialty SE is not regulated by New Zealand prudential supervision laws or within the prudential supervision of the Reserve Bank of New Zealand.
HDI Global Specialty SE -Australia has an A+ insurer financial strength rating given by Standard & Poor’s (Australia) Pty Ltd.
The rating scale is:
AAA Extremely Strong AA Very Strong A Strong B Weak CCC Very Weak CC Extremely Weak BBB Good BB Marginal R Regulatory Action
Plus (+) or minus (-): Ratings from “AA” to “CCC” maybe modified by the addition of a (+) or minus (-) sign to show relative standings within major rating categories.