Shop online & collect instore for FREE!*

You can now shop online & collect your order from a store or pickup tower instead of having them sent to your home.

Why Click & Collect?

You get the flexibility of ordering online from the comfort of your own home and the convenience of being able to pick up your order while you're out and about. We will notify you by email when your order is in store waiting to be collected (2-4 working days for standard items, 5-7 days for oversized items), so you are in and out quickly. No more missed couriers! How it 

How it works

Step 1

Shop online as usual and add your products to cart.

Step 2

In the cart select 'Pick Up In Store' against the products you would like to Click & Collect. Then select the store you would like to collect from and complete your order

Step 3

We will email you when your order is ready at your selected store for you to collect (2-4 days from order for standard items, 5-7 days for oversized items)

Step 4

Head into store with your order confirmation (if you don't have a printer don't worry, you can show us your email on your phone). Remember to bring some identification with you into store and collect from the customer service desk.

Try our new pickup tower

How much does it cost*

There is no charge to cover the picking and sending of your order to your chosen store. There will be a charge of $20 for oversized items.

Frequently Asked Questions

Yes, if they have the order confirmation and ID they will be able to pick up your order.
You can bring in Driver's Licence, Passport, Gun Licence, Police ID or Armed Forces ID. We also accept Visa, MasterCard, Diner's Card, AMEX, and NZ EFTPOS cards provided they have the customer's name imprinted and a signature.
Your order will be picked from our online fulfilment centres and sent to your chosen store, the days in between is the time it takes to be picked and travel between stores.
Yes, although due to the cost of transporting oversized items (whiteware, pool tables, bikes, trampolines, larger furniture etc.) the charge is $20 for orders that include one or more oversized items.
We currently accept the following credit cards:
  • Visa
  • MasterCard
  • American Express
  • Diners Club
  • Warehouse Money Credit Cards
You can also pay using PayPal and internet banking through POLi.
We will give you the best price, if what you ordered is less when you pick it up we will refund the difference.
As your order will be picked from our online fulfilment centres and sent to your chosen store if you can buy it online this shouldn't be an issue. A product shown as 'in stock' when our systems tell us there is stock in whichever place we pick this particular product from. Occasionally due to the lag time between an online order being placed and our team finding the product on the shelf, the product may have sold out. We endeavour to prevent this from happening with rigorous systems and minimum stock levels required for a product to show as 'in stock' online. If it does happen we will advise you that your product is on back order, while we try to source it. If we are unable to source the product you have ordered, we will refund you and contact you by email to advise you of this.
Please visit our Returns page for our refund process.
If you are still unsure please contact our Customer Services team:
  • Click here to contact The Warehouse via online form or
  • Phone 0800 422 274 Monday – Friday 8am-6pm, Weekends and Public Holidays 9am-4pm