Product Recalls & Apologies

The Warehouse’s Recall Policy

Here at The Warehouse we aim to sell you the best products we can source for you at the best possible prices.

Very occasionally when something goes wrong and we believe we have sold you a product that is unsafe for use, we will immediately put in place steps to make sure we keep your health and safety intact.

 

  • Our first steps will be to gather as much information as we can about the potential defect. Some of the questions we ask are “what is the degree of danger?” and “what kind of injuries could be caused?”
  • We arrange testing and talk to our suppliers and any customers that have complained to make sure we fully understand the situation.
  • After a thorough investigation we decide whether to proceed with a recall or whether the issue can be handled best in another way. All the while keeping your health and safety topmost in our minds.

     

    Our aim throughout the recall process is to minimise the risk of injury to any of our customers, repair and/or retrieve as many faulty products as possible and to minimise the cost and inconvenience to you.

    Voluntary and Compulsory Recalls in New Zealand

    Most recalls in New Zealand are initiated voluntarily by manufacturers or importers when they become aware of a fault in a product. Compulsory product recalls can be ordered by the Minister of Consumer Affairs under Section 32 of the Fair Trading Act if the product does not comply with a prescribed product safety standard OR if the Minister considers it will or may cause injury to any person, and the supplier has not recalled the product or taken satisfactory action to recall it. The Minister may impose conditions on the way a compulsory recall is conducted.

 

View Product Recalls

Date Product View Product Recall Notice
December 2016 Living and Co. Stainless Steel & Red Kettle 1.7L

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November 2016 Kambrook Microwave

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October 2016 Active Intent Swing Set

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February 2016 Mako Table Saw

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March 2015 Light Up Flashing Animal Ring

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March 2015 Shark Navigator Liftaway Vacuums

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November 2014 MSPA Alpine Inflatable Bubble Spa

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July 2014 Whittaker's Almond Gold Mini Slab

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July 2014 Moda Electric Hot Pack

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May 2014 Haka Mouthguard

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April 2014 JollyKidZ/Protoys Smart Door Barrier

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October 2013 Vivitar 720P HD Action Camera DVR785 (Blue)

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April 2013 Veon V3 46" Full HD LED TV Z28

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April 2013 3-Way Camping Fridge 60L

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February 2013 Babywise Premier Kids’ Carseat

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September 2012 Babywise Infant Capsule with Lift-off Base

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August 2012 Wee Babes Bodysuit

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August 2012 Babywise Umbrella Stroller

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August 2012 Bella Cucina Convection Oven

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July 2012 Waikato Valley ‘Forest Fruit’ chocolate bar 200g

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July 2012 Kent 5 Column & 9 Column Oil Heaters

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March 2012 ‘Hippo + Friends’ Polypropylene Infants’ Bodysuits

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November 2011 Buzzy Strawberry Mini Grow Kits

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August 2011 Milazo 24"/26" Bikes

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Apologies
Customer satisfaction is a high priority of The Warehouse. We sometimes make mistakes in our advertising, please view our apologies below:

Date Product View Apology to Customers
March 2017 Dr Strange Blu-ray

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