Product Recalls & Apologies

The Warehouse’s Recall Policy

Here at The Warehouse we aim to sell you the best products we can source for you at the best possible prices.

Very occasionally when something goes wrong and we believe we have sold you a product that is unsafe for use, we will immediately put in place steps to make sure we keep your health and safety intact.

 

  • Our first steps will be to gather as much information as we can about the potential defect. Some of the questions we ask are “what is the degree of danger?” and “what kind of injuries could be caused?”
  • We arrange testing and talk to our suppliers and any customers that have complained to make sure we fully understand the situation.
  • After a thorough investigation we decide whether to proceed with a recall or whether the issue can be handled best in another way. All the while keeping your health and safety topmost in our minds.

     

    Our aim throughout the recall process is to minimise the risk of injury to any of our customers, repair and/or retrieve as many faulty products as possible and to minimise the cost and inconvenience to you.

    Voluntary and Compulsory Recalls in New Zealand

    Most recalls in New Zealand are initiated voluntarily by manufacturers or importers when they become aware of a fault in a product. Compulsory product recalls can be ordered by the Minister of Consumer Affairs under Section 32 of the Fair Trading Act if the product does not comply with a prescribed product safety standard OR if the Minister considers it will or may cause injury to any person, and the supplier has not recalled the product or taken satisfactory action to recall it. The Minister may impose conditions on the way a compulsory recall is conducted.

 

View Product Recalls

Date Product View Product Recall Notice
November 2018 Gascraft Butane Table Top Cooker

Click here

July 2018 Play Studio Ride-On Motorcycle

Click here

April 2018 Ma Baker Brand Party Mix 200g

Click here

March 2018 Avengers Dyno Torch Gift Pack with Milk Chocolate Eggs

Click here

February 2018 Babywise Bouncer

Click here

November 2017 Living & Co and Ecosaver branded Fibre Panel Heaters

Click here

November 2017 "What am I supposed to eat?" by Dr Libby Weaver

Click here

September 2017 Kids Caboodle Glacier Toy Box with Lid White

Click here

May 2017 Living & Co Voss Desk Lamp

Click here

May 2017 ETA Munchos 10 Packs

Click here

April 2017 Play Studio Magnet Buddy

Click here

April 2017 Trolls Plastic Sipper Cup with Eggs

Click here

 

Apologies
Customer satisfaction is a high priority of The Warehouse. We sometimes make mistakes in our advertising, please view our apologies below:

Date Product View Apology to Customers
April 2018 Carnival Ranunculus

Click here

March 2018 Matchbox Jurassic World Diewcast Basic Vehicles Assorted

Click here

February 2018 Babywise Bouncer

Click here