The delivery fee for your order depends on the type of product you are purchasing (in particular, the size and weight of a product).
The delivery cost for your order is displayed in your online shopping Cart as an estimated delivery cost. This will be the lowest possible rate until you are logged in and enter your delivery address. Once we know your delivery address, the estimated cost will change to a final delivery cost in the order summary.
While the Consumer Guarantees Act and Fair Trading Act provide the basis for The Warehouse’s returns policy, we in fact go above and beyond the expectation of these two statutory laws. The Warehouse has a 12-month Money Back Guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at The Warehouse.
Restrictions and exceptions resulting from New Zealand Copyright laws and health and safety issues mean a refund or exchange is only available for certain products if that product is defective.
Proof of purchase is required in order to get an exchange or a refund.