cant get stepper to work.came fully assembled and the tension control screw wont screw in at front?

As I have weak knees I thought I would give this a go. I am so glad that I did. I could feel the muscles around my knees working from the get go. You can adjust the height of the steps, so I am starting lower to work my way up.

Simple to use and compact

One other person has already written that this mini stepper seems to have only one tension; very heavy for an older female to 'paddle'. Instruction manual is hardly that - it has list of parts, and warming up exercises.

If you want to improve the strength in your knees this is a great piece of equipment.

I purchased this a few months ago and ive unfortunately lost the waranty and receipt but it BROKE and i really enjoyed using it but im really upset that this machine did not last very long and seems to over heat with the hydrolics, I am not impressed it should of lasted alot longer for the price!!!

The Active Stepper has not arrived yet after two weeks since I ordered it. Please sort this out and send it. The tracker number shows that it hasn't left yet. John Young

I purchased this for a patient support group for those that are on dialysis and cannot move from their chair for 5 hours at least at a time, I thought it would help them out but it really needs body weight to use. I thought it would have an adjustment for how easy it is to push steps down. Seems fine if you are able to stand and use.