Money Back Guarantee

Our Money Back Guarantee is a key aspect of our business. If a customer changes their mind about a purchase and has proof that they purchased the goods from our stores within the last 60 days they may obtain a refund. A refund will be made in the same tender as the original purchase. Please note that product returned must be in resalable condition unless faulty or otherwise deficient.

The Money Back Guarantee does not apply to products:

  • Mobile Phones
  • CDs, DVDs, vinyl and albums (copyright)
  • Opened PC and Gaming Console Software
  • Opened Software
  • Confectionery
  • Consumables (perishable products – Health and Beauty, e.g.: cosmetics, pharmacy products, vitamins)
  • Lingerie (including sets)
  • Hosiery
  • Underwear
  • Swimwear (including sets)
  • Jewellery (earrings)
  • Opened Printer cartridges
  • Special or Wholesale orders.

Online Returns Instore Returns