Money Back Guarantee

Our Money Back Guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our stores within the last 12 months they may obtain a refund. A refund will be made in the same tender as the original purchase. Please note that purchases made by cheque need seven days to clear before we can refund and as mentioned above, that product returned must be in resalable condition unless faulty or otherwise deficient.

The Money Back Guarantee does not apply to products:

  • Covered by warranty (such as iPods, Gaming Consoles and products covered by our extended warranty)
  • Hygiene Products (such as underwear etc)
  • Copyright infringement products (such as CDs, DVDs and Gaming Software)
  • Where the products are faulty or damaged due to manufacturing faults we will either: (i) replace the products; or (ii) repair the product under the manufacturers guarantee; (iii) give you a full refund.