The membership that gives while you save

Download The Warehouse app

Market Club : You get, we give. Market Club : You get, we give.

Frequently asked questions

MarketClub is a new kind of membership that gives you exclusive discounts and offers for shopping with us. It’s free to join and every time you shop using MarketClub, The Warehouse donates to a charity of your choice.

You can also join MarketClub on The Market. Take a look here. You will need to join MarketClub at TheMarket.com and in The Warehouse app if you would like to enjoy the benefits of MarketClub in both brands.

All Kiwis are welcome to join MarketClub. Membership is limited to one account per person; however it is not open to businesses.

  • Download The Warehouse app and register. Already got it? Make sure it’s the latest version and sign-in.
  • You should now see a MarketClub banner on your home screen, just follow the prompts to join.
  • If you can’t see the MarketClub banner, please make sure that you have the latest version of the app and that you’re signed in. If that’s still not working for you, please fully close and reopen the app.
  • For further assistance, please contact us at: [email protected]

To update your phone number or email address, just select My Account in the app menu, then Account in the MarketClub section at the bottom.

To deactivate your MarketClub account please email our team at: [email protected] and we will be able to help you. Please note that once your account is deactivated all your current offers will be lost & you will need to create a new account if you’d like to re-join the programme in the future.

MarketClub offers are deals and discounts available only to members of MarketClub. In The Warehouse app you can find offers on your homepage, in the offers tab and on relevant product pages. If you’re interested in using an offer all you have to do is tap ‘add’ on the offer, and it will be added to your in-app wallet. The next time you shop in-store or via the app the relevant offer will be applied, just make sure that you’re signed into your account, and remember to scan your QR code in your Wallet when shopping in-store.

You can find your MarketClub QR code in The Warehouse mobile app under ‘wallet’.

Yes, MarketClub offers can be used in any The Warehouse store and in The Warehouse app.

Yes, you can currently use this in conjunction with Farmlands, The Purple Visa Card, The Warehouse Money Card and Christmas Club Card. MarketClub cannot be used with BizRewards.

Each offer will be available for a different length of time. The expiry for each offer will be shown clearly on the offer - within your offers tab.

The way offers can be used together varies depending on whether you’re shopping in a physical store or if you’re shopping in The Warehouse app.

When shopping in-store you can use more than one MarketClub product/category offer per transaction, as long as you meet the requirements of each offer. However, you cannot use a product/category offer and a basket level offer in the same transaction, nor can you use more than one basket level offer in the same transaction.

When shopping in the app you can use more than one MarketClub product/category offer per transaction, you can also use a product/category offer with a basket level offer in the same transaction, and you can use more than one basket level offer in the same transaction – as long as you meet the requirements of each offer.

  • What is a product/category offer? It’s an offer that applies to a specific item or group of items, e.g. 20% off Gascraft Portable Gas BBQs or 15% off pet beds.
  • What is a basket level offer? It’s an offer that applies to the whole purchase, e.g. Spend $50 and get $5 off or get 10% off when you spend $100 or more.

General exclusions apply, you can’t use the MarketClub offers to purchase gift cards, kitset assembly services, TV installation, Clearance and Apple products. Further exclusions may apply, this will be shown clearly on the offer.

The best part about the donation is it doesn’t cost you anything at all. The donation is made entirely by The Warehouse as a thank-you for shopping with us. When you identify yourself as a MarketClub member when making a purchase, a donation to charity will be made by us automatically.

We work with individual communities to find out their respective needs and the type of goals they aim to achieve. We then determine a MarketClub goal by setting a target for each cause. The amount can differ depending on what we’re trying to help achieve. You can then help us decide which cause you’d feel strongly about and would like us to support.

We have a collection of existing charity partners that we’ve been working with for a long time which were selected to be a part of the MarketClub programme.

When selecting a charity, you can choose between supporting Education, Wellbeing, Growth, or Planet communities within New Zealand. The charities under each of these categories are: Life Education Trust (Education), The Parenting Place (Wellbeing), Variety - The Children’s Charity (Growing Communities) and Salvation Army (Planet). If you want more info about our charitable partners, follow this link.

Absolutely! You can update your charitable cause at any time under the MarketClub ‘cause’ settings. All you have to do is tap on the ‘cause’ tab to view other charities. Once you have selected your new charity, you will need to tap the ‘update’ button to confirm the changes you’ve made.

If you return a product and you had redeemed an offer when you purchased that product, the offer can be credited back to your account at your request. Simply email your name, phone number, offer used and the date and approximate time of the original purchase to [email protected] within 7 days of your refund transaction.

It is very important to us that your data is private and protected. To find out more about our approach to privacy, view the MarketClub terms and conditions and The Warehouse Group privacy policy.

We use your contact info, which is provided by you, to keep you up to date with the latest MarketClub offers & updates. It is super important to us that your data is private and protected, to find out more about our approach to privacy, view the MarketClub terms and conditions and The Warehouse Group privacy policy.

View the MarketClub terms and conditions here.

Double check your phone number is correct & make sure that you don’t have an existing account using that same phone number. If you’re still experiencing issues, we would recommend you contact us at: [email protected]

We recommend double checking your phone number is correct, and also ensure that you have entered the correct verification code. If they are both correct, there is a chance that your code might have expired, try resending a new code from The Warehouse App and see if that works.

If you’ve had no luck after re-sending the code, please contact us at: [email protected]

  • Once you’ve opened The Warehouse app on your smartphone you will need to log in to view your MarketClub account details. Remember MarketClub won’t show up on The Warehouse website, it is only available on the app. You must have the latest version of the app to see MarketClub and you must be logged in. If that doesn’t help, please fully close and reopen the app.
  • If the issue persists, please contact us at: [email protected]
    • MarketClub offers are deals and discounts available only to members of MarketClub, so we recommend triple checking you’re logged into your account in The Warehouse app. In the app you can find offers on your homepage, in the offers tab and on relevant product pages.
    • If you’re interested in using an offer all you have to do is tap ‘add’ on the offer, and it will be added to your in-app wallet. The next time you shop in-store or via the app the relevant offer will be applied.
    • If the issue persists, please contact us at:[email protected]

    giveit was launched as a pilot, with the intention of learning and growing along the way so we could give you really exciting and rewarding experiences for shopping with us. 

    Over the last 12 months, our giveit members have received some amazing deals and shared the aroha with local charities. Thanks to people like you, The Warehouse and our family of Kiwi brands has been able to raise over $4 million for local charities and communities in the last 12 months.

    Thank you for being a part of our pilot. We’ve certainly learned a lot over the past year, and we’re now ready to bring you the next version of the programme, MarketClub.

    MarketClub is available in all The Warehouse stores and in The Warehouse app. You will continue to receive weekly offers and each time you shop we will to donate to a charity of your choice on your behalf.

    You can also join MarketClub on The Market.com. Take a look here.
    You will need to complete the join up steps on TheMarket.com and in The Warehouse app if you would like to enjoy the benefits of MarketClub in both brands.

    Download The Warehouse app

    Market Club : You get, we give. Market Club : You get, we give.